General FAQs

What is Observability?

In Cloud Computing, observability is about the use of tools to accumulate, correlate and analyse streams of data from a distributed application and its underlying infrastructure. This provides various benefits, such as effective monitoring, troubleshooting and debugging of an application, allowing you to meet service level agreements (SLAs) and business needs.

Observability comes packed with features such as the ability to log, monitor, & trace different servers, applications, system and data processes, across the lifecycle of the environment.

Is Observability the same as Monitoring?

Monitoring only helps with regular, pre-configured system health checks, identifying problems and providing on-time, reactive notifications, to fix issues.

But, an ‘Observable’ system goes a step ahead and provides you with a deeper understanding into the 'Why' of any system. Observability helps explore and understand patterns that have not been pre-defined in the system.

An Observability platform for Serverless Apps like KloudMate, ensures you don’t just Monitor, but Observe the entire lifecycle of transactions, across several systems. All in a simple, intuitive & comprehensive interface.

What is KloudMate?

KloudMate is an all-in-one observability platform, that offers a revolutionary new way to gain deep visibility into your AWS resources, attain faster insights, or automate problem identification & real-time alerts. Click here to learn more.

How do I set up KloudMate?

Setting up KloudMate takes less than 5 minutes! Click here to follow a step-by-step process to integrate KloudMate with your AWS environment.

Do I need to change my code?

Integration with KloudMate requires no code changes at your end. Just follow this link to see how you can integrate your AWS account(s) with KloudMate in less than 5 minutes!

How is my data stored in KloudMate?

KloudMate works on top of AWS CloudWatch to collect logs and metrics. All the imported data is then encrypted and stored in a dedicated and secure database, hosted on AWS.

How can I be sure that my data is secure with KloudMate?

As users of our own product, we understand how important the security and privacy of your data is.

While all data is encrypted both at-rest and in-transit, we also track all the latest security best practices around the globe, promptly upgrade our services to fix new vulnerabilities and constantly make sure we are using the latest technologies available.

We work closely with industry leaders in web application and infrastructure security domains, who perform penetration tests and audits of kloudmate.com

How much does KloudMate cost?

We are currently in the Beta phase, inviting select customers to join the platform and share their experience with us.

Customers who have early access to KloudMate will be able to use it for free during the beta, and receive 6 months worth of usage credits during commercial launch, thereafter. Click here to go to the sign up page.

Our pricing will remain simple and upfront, with subscription plans that suit all kinds of usage patterns.

Which AWS Serverless services does KloudMate support?

KloudMate currently integrates with over 15 most widely used serverless services, such as AWS Lambda, API Gateway, DynamoB, Kinesis Stream, S3, ECS, EKS, SQS, Firehose and more!

I don't use Serverless workloads. Is KloudMate for me?

KloudMate is an all-in-one Monitoring and Observability tool. Serverless functionalities aside, KloudMate can be used to manage and monitor your cross-region cloud inventory, performance, cost and billing insights, and much more.

Is there any overhead or latency added to my Lambdas?

KloudMate does not affect the performance of your lambda functions in any way. It only requires read access and collects all the information from AWS CloudWatch.

What programming languages does KloudMate support?

KloudMate supports most of the programming languages that are supported by AWS Lambda, including Node.js, Python, JAVA, C#, Ruby, among others.

Do employees using KloudMate also need access to the AWS console?

The beauty of KloudMate is that you can access crucial information about your Cloud environment, and monitor all your AWS resources across several regions using KloudMate's AWS inventory even if you don't have access to the AWS console.

How does KloudMate help businesses using AWS?

KloudMate can prove to be a business critical application for those using the AWS Cloud to deploy their infrastructure and applications. With the help of KloudMate, businesses can improve performance and cost strategies, monitor cloud resources and debug applications hosted on serverless infrastructure, to name a few.

How do I get technical support from KloudMate?

You can click on the Chat icon on the website (also available within the application), to talk to us in real-time, or drop us an email and someone will get back to you in no time.

Looking for more? Join our Slack Community to share your experience and interact with the core team members, fellow developers and customers.

Billing FAQs

Is there a free plan?

Yes! We want everyone to experience what Observability can do for them. And so, we have a generous free tier that you can instantly SignUp for. No credit card needed, no questions asked. Free, for life!

Is the free plan, really free?

The free plan is absolutely free! It offers 1GB of log ingestion, 1 million Lambda invocations, and 3 days of data retention. For most Developers exploring Serverless to deploy applications, this should be good enough, even for the long term.

What are the various 'Usage' factors that a plan comprises of?

There are 3 types of usage associated with all the plans:

• Number of Lambda executions (measured in millions)
• Log Analytics (measured in GB)
• Log retention (measured in days)

What does KloudMate consider as an 'Execution'?

An execution is when Lambda invokes a function successfully, by providing a secure, isolated runtime environment. The environment manages the resources that are required to run your function and complete the task.

What happens when I reach my usage limits?

If you are on a free account, your usage will be automatically paused (unless upgraded to a higher plan). The limits of the free plan reset every billing cycle, allowing you to resume and continue using the platform.

Our paid plans on the other hand, have an 'overage' component, that you can pay for as you go.

What happens if I do not upgrade my plan after reaching the usage limits?

Can I invite others to join my account?

Yes! The powers of KloudMate's observability tools are best used with multiple eyes looking at the intelligence it offers. Every KloudMate plan allows you to invite unlimited users, colleagues or team members, so you can work together and make informed, collaborative decisions.

Our usage of Serverless is fairly high. Can we get a customized plan?

Absolutely! Feel free to reach out to our Customer Success team and they'll design something tailored for your usage, in no time!

There are only monthly and annual subscription plans. We'd like the option to pay quarterly in advance.

We understand certain Enterprises prefer to pay quarterly in advance, for various reasons. Please reach out to us and we'll have it taken care of.

Is there added cost to my AWS bill?

KloudMate uses AWS APIs to gather data from your cloud components. For AWS Lambda function Logs, AWS charges data transferred out of CloudWatch equivalently to data transferred out of an EC2 server. Check it out at AWS CloudWatch pricing. The total cost should represent a small percentage of your total AWS bill.

For Alarms, we use CloudWatch GetMetricData API to fetch metrics to evalulate alarm. You'll be billed based on how many alarms you set and how frequently you've configured to evaluate the alarm.

For other cloud components (SQS, ECS, DynamoDB, etc), the cost will depend on how frequently you determine the polling frequency. Each API request will be billed according to CloudWatch API pricing set by AWS.