What Is Incident Management?

an incident refers to any event or issue that may negatively impact your services, application workflows, end users, or customers kloudmate automatically detects issues within your connected services, letting you address them before they impact your applications all such issues are tightly integrated with a robust incident management module, enabling your team to manage them efficiently once they start causing disruption kloudmate’s incident management module is designed to help you streamline your end to end incident response strategies and workflows your teams can detect, delegate, notify, track, and collaborate to resolve incidents, all within a single, unified platform key components in incident management overview the overview screen provides a real time snapshot of all incidents in your infrastructure, displaying key stats such as triggered, acknowledged, resolved, and total incident counts, along with mtta and mttr metrics to learn more, see the incidents overview docid 1j1fc6yh0yw9qo0qnamit documentation incidents an incident is any event or issue that may negatively impact your services, application workflow, or customers to learn more, see the incidents docid\ bsb2 buguctyykrjbljsw documentation services services within kloudmate’s incident management module enable you to group incidents based on the service or microservice they belong to to learn more, see the services docid\ wzkwvyzsdd2sry2y 1df6 documentation integrations integrations are webhook endpoints that can be called from external services to send incidents into kloudmate you can create multiple integrations for each service to learn more, see the integrations docid\ ggua0lj8it67a4airob2s documentation escalation policies escalation policies define the escalation steps for incidents for each step, you can configure how and who to notify if an incident remains unacknowledged or unaddressed to learn more, see the escalation policy docid\ dmhavfxytttmz1le8a3ql documentation related resources incident lifecycle https //docs kloudmate com/incident lifecycle