Adding Escalation Policy

use the following steps to add a new escalation policy step 1 navigate to the escalation policy screen by clicking on incident management > escalation policy step 2 click on the add escalation policy button located at the top right corner of the screen step 3 on the next page, enter a name and description for the escalation policy set the wait time in minutes for your escalation policy step 4 configure the escalation steps select a notification channel from the dropdown for your escalation step select an assignee from the dropdown for your escalation step you can use the add another alert button to add multiple notification channels to your escalation step if you choose slack as your notification channel, you need to integrate a slack account to send incidents step 5 set an escalation timeout duration in minutes this will be the time window given to acknowledge an incident before it moves to the next escalation steps step 6 add another escalation step using the add escalation button and repeat steps 4 and 5 you can add any number of escalation steps step 7 once you are done with configuring escalation steps, click on the save button your policy will be displayed in the escalation policy overview screen