Adding Escalation Policy
Use the following steps to add a new escalation policy.
Step 1: Navigate to the Escalation Policy screen by clicking on Incident Management > Escalation Policy.
Step 2: Click on the Add Escalation Policy button located at the top right corner of the screen.
![Document image Document image](https://images.archbee.com/dfeZmyJsGjUXyEH2hgHVe/3fq4rfHCdzXFWoAF5mE5R_image.png?format=webp)
Step 3: On the next page, enter a name and description for the escalation policy. Set the wait time in minutes for your escalation policy.
![Document image Document image](https://images.archbee.com/dfeZmyJsGjUXyEH2hgHVe/SzeDxBiqvpcu7jZ0W4Cb__image.png?format=webp)
Step 4: Configure the Escalation Steps:
- Select a notification channel from the dropdown for your Escalation step
- Select an assignee from the dropdown for your escalation step
- You can use the Add Another Alert button to add multiple notification channels to your escalation step.
- If you choose Slack as your notification channel, you need to integrate a Slack account to send incidents.
Step 5: Set an escalation timeout duration in minutes. This will be the time window given to acknowledge an incident before it moves to the next escalation steps.
![Document image Document image](https://images.archbee.com/dfeZmyJsGjUXyEH2hgHVe/KKl-xrajY6u5AXahFKvVC_image.png?format=webp)
Step 6: Add another escalation step using the Add Escalation button and repeat Steps 4 and 5.
You can add any number of escalation steps.
![Document image Document image](https://images.archbee.com/dfeZmyJsGjUXyEH2hgHVe/37Zx2QCjpP6zK8mDMW3OV_image.png?format=webp)
Step 7: Once you are done with configuring escalation steps, click on the Save button. Your policy will be displayed in the Escalation Policy overview screen.
![Document image Document image](https://images.archbee.com/dfeZmyJsGjUXyEH2hgHVe/u4LuWtAwbdVxqDW1A1ul8_image.png?format=webp)