Creating an Incident

Use the following steps to create a new incident.

Step 1: Navigate to the Incident screen by clicking on Incident Management > Incident.

Step 2: Click on the Create Incident button located at the top right corner of the screen.

Step 3: On the next page, enter the incident title and details. Use the dropdown to select the severity of your incident.

Step 4: Attach an integration of a Service the Incident belongs to

Step 5: Add an Escalation policy to your incident, if you dont want to use the selected Integration's escalation policy

Step 6: Click on the Create button.

Step 6: Your incident will be created and displayed in the Incidents Overview screen.