Services are used to group your incidents, based on the service/microservices or the application functionality that the incidents belong to. 'Services' enables you to configure and set up response plans for incidents that are grouped together, allowing you to manage them collectively.
You can navigate to the Services screen by clicking on Incident Management > Services.
This screen displays a list of all the existing services along with some additional details about each service such as name, description, owner, escalation policy, and health.
- A service can have multiple escalation policies. The escalation policy displayed here is the default escalation policy that was selected while creating the service.
- If the health of a service is shown as unhealthy, it indicates that there is an issue is the service. If it is shown as healthy, it indicates there are no issues.
You can click on any particular service to learn more about it. You will be directed to the Service Details screen.
This screen displays the total number of Incidents that was triggered, acknowledged, and resolved under this service. It also displays a list of all the integrations that are attached to the service.
If you haven't already added an integration then you can do so by clicking on the Add Integration button.
While adding an integration you can select the escalation policy for the integration. If the escalation policy is not selected while creating an integration, the default escalation policy of the service will be applied to the integration.
You can use the settings icon on this screen to edit or archive the service.