Use the following steps to create a new service.
Step 1: Navigate to the Services screen by clicking on Incident Management > Service.
Step 2: Click on the Create Service button located at the top right corner of the screen.
Step 3: On the next page, enter the service name, description, and service owner.
- Use the service owner dropdown to assign a team member who will be responsible for the service's overall issues.
Step 4: Select an escalation policy for the service. Or create a new escalation policy.
Escalation policy is mandatory for a service. If the escalation policies don't already exist while creating a service, you are required to create a new one in the above step.
Step 5: Click on the Save button. Your service will be displayed in the Services Overview screen.