Incidents

an incident is any unplanned event that causes or has the potential to cause disruption to your services, operations, or end users to navigate to the incidents screen, click incidents in the left navigation menu, then select incidents the screen displays a list of all existing incidents along with key details, title, severity, triggered time, responders, and status filtering incidents you can filter the incidents list using the dropdown menus at the top of the screen status — filter incidents by their current status triggered , acknowledged , or resolved services — filter incidents based on the service they belong to integrations — filter incidents based on the integration they came through escalation policies — filter incidents based on the escalation policy applied use the show resolved toggle to include resolved incidents in the list, and the assigned to me toggle to view only incidents assigned to you adding responders you can assign one or more responders to an incident to make them responsible for actively investigating and resolving it to add a responder, locate the incident in the list and click add under the responders column updating incident status an incident starts with the triggered status as soon as it is created once the relevant responders have reviewed or resolved it, the status needs to be updated accordingly to update the status, select the incident from the list using the checkbox once selected, acknowledge and resolve action buttons appear at the top of the list click the relevant action to update the status, a confirmation message will appear once the status has been updated successfully, and the change will be reflected immediately in the status column related resources incident details https //docs kloudmate com/incident details creating an incident https //docs kloudmate com/creating an incident