Escalation Policies

Escalation policies control how incident notifications progress when an incident remains unacknowledged.

They let you define:

• Who should be notified
• Which notification channel should be used
• How long each escalation step should wait before moving to the next step

The escalation policies list shows each policy’s name, description, wait time, and number of escalation steps.

Note

A single escalation step can notify multiple targets through multiple channels.

Policy Details

Open any escalation policy to review:

• Initial wait time
• Notification targets for each step
• Escalation timeout for each step

Use the settings menu to edit or archive the policy.