Create an Escalation Policy

Use the steps below to create a new escalation policy.

1. Click Add Escalation Policy from the escalation policies page.

2. Enter a Name and Description.
3. Set the initial Wait Time in minutes.

4. Under Add Escalation Steps, configure the notification targets for the first step:
   • Select the notification channel
   • Select the assignee
   • Use Add Another Alert to add multiple channels in the same step

Note

If you plan to notify Slack, first complete Slack Integration.

5. Set the Escalate After timeout in minutes for that step.

6. Click Add Escalation to create additional steps as needed.

7. Click Save when the policy is complete.