What Is Incident Management?
An incident is any event or issue that negatively affects services, application workflows, end users, or customers.
KloudMate Incident Management helps teams detect, assign, escalate, and resolve incidents within a unified workflow.
What the Module Covers
Section titled “What the Module Covers”Incident Management in KloudMate helps your team:
- Detect and track active incidents
- Assign incidents to the right service and responders
- Route alerts through integrations
- Apply escalation rules automatically
- Collaborate on investigation and resolution
Key Components
Section titled “Key Components”
Overview
Section titled “Overview”The overview page gives you a real-time snapshot of incident counts, statuses, MTTA, and MTTR.
Incidents
Section titled “Incidents”Incidents are the core records your team acknowledges, investigates, and resolves.
Services
Section titled “Services”Services group incidents by application area, microservice, or functional ownership.
Integrations
Section titled “Integrations”Integrations receive alerts from KloudMate alarms, CloudWatch, webhooks, and other sources.
Escalation Policies
Section titled “Escalation Policies”Escalation policies define who gets notified, how they are notified, and when incidents move to the next response step.