Maintenance Windows

A maintenance window is a scheduled period of time during which monitors continue to run normally, but their incidents are handled differently to avoid unnecessary noise.

During a maintenance window, the monitor:

• Does not send any notifications for incidents that are triggered.
• Does not count downtime that occurs during the window toward the monitor’s success rate percentage.
• Marks incidents that happen during the maintenance window so they can be distinguished from regular production incidents.

Maintenance Windows Overview List The overview page displays all created maintenance windows with key details for quick management:

• Name
  The user-defined name of the maintenance window.
• Description
  Brief description explaining the purpose of the maintenance window.
• Type
  Indicates whether the window is recurring or one-time.
• Schedule
  Shows the configured start and end time period.
• Targets
  Number of monitors assigned to this maintenance window.
• Status
  Current status indicating if the window is active or paused.

Creating a Maintenance Window

1. Navigate to the Maintenance Window Overview page in the Synthetic monitoring module.

2. Click on Create Maintenance Window.

3. Configure the following settings:

• Name
  Enter a name for the maintenance window.
• Description
  Provide a short description of the maintenance purpose.
• Timezone
  Select the timezone for the scheduled maintenance period.
• One-time Schedule a single maintenance period for a specific date and time.
• Recurring
  Set up automatically repeating maintenance on a regular cycle.
• Start Time Define the date and time when the maintenance window begins.
• End Time
  Specify the date and time when the maintenance window ends.
• Frequency (Recurring only) Choose daily, weekly, or monthly recurrence schedule.
• Select Monitors Assign one or more monitors to apply the maintenance window to.

4. Click Save to create the new maintenance window.