Issues
KloudMate automatically discovers errors from your application logs and traces and aggregates them in the Issues section. This gives you a centralised view of all errors and warnings detected across your services, so you can track, investigate, and resolve them efficiently.
To navigate to the Issues screen, click Issues in the left navigation menu.
Issues Dashboard
Section titled “Issues Dashboard”The Issues screen displays all detected issues in a list.
Each issue shows the source, last seen time, occurrence count, and assigned user.
Use the Assignee, Service, Source, and Error type filters to narrow down the list.
Issues are organised across three tabs — All Unresolved, Ignored, and Resolved — so you can focus on what’s active or review previously handled issues.
Click Notification settings at the top right to configure when you receive notifications for new or recurring issues.
Click Explore Error Patterns at the top right to identify recurring error patterns across your services.
Issue Details
Section titled “Issue Details”Click on any issue to open its detail view.
The detail page shows:
- The full error message at the top
- Service, source (Logs or Traces), first seen, last seen, and total occurrence count
- An Occurrences over time chart showing how frequently the issue has occurred across the selected time range
- A Stacktrace section with the error type and the full call stack for pinpointing the origin of the error
- An Infrastructure section showing the service name and Kubernetes context — cluster, container, deployment, namespace, node, pod, and replicaset details
Related Errors
Section titled “Related Errors”The Related Errors section at the bottom lists individual occurrences of the issue with timestamps, service names, and direct Show Logs links for deeper investigation into each occurrence.
Actions
Section titled “Actions”From the issue detail page you can take the following actions using the action bar:
- Mark as resolved — removes the issue from the Unresolved list.
- Ignore — mutes future notifications for this issue if it reoccurs.
- Ask Assistant — automatically analyses the issue and provides a concise summary, probable root cause, and recommended actions for faster resolution.
- Create in Jira — creates a Jira ticket directly from the issue for tracking in your existing workflow.
- Assign — assign the issue to one or more team members using the assign icon on the right. Assigned users are notified when an issue is assigned to them.
- Comments — add comments using the comment icon on the right. You can mention other users in comments, and all participating users receive notifications for any updates on the issue.
You can also mark issues as resolved or ignored in bulk by selecting multiple issues from the main list and applying the action collectively.
Issue Statuses
Section titled “Issue Statuses”- Unresolved — an issue that has been detected and is yet to be reviewed or addressed.
- Resolved — an issue that has been reviewed and marked as resolved. It will no longer appear in the Unresolved list.
- Ignored — an issue that has been intentionally muted. No notifications will be sent if the same issue reoccurs in the future.
Notification Preferences
Section titled “Notification Preferences”Click Notification settings on the Issues dashboard to configure when you receive alerts. You can choose to be notified for:
- New Issues — issues detected for the first time.
- New and Regression Issues — issues detected for the first time, as well as issues that had previously occurred and have reappeared.
User Permissions
Section titled “User Permissions”Access to issue actions is determined by the user’s assigned role:
- Owner and Developer — can mark issues as resolved or ignored, assign issues to team members, create Jira tickets, and leave comments.
- Viewer — can assign issues to team members and leave comments, but cannot mark issues as resolved or ignored.