Create an Incident

Use the steps below to create an incident manually.

1. Open Incidents → Incidents and click Create Incident.

2. Select the Service the incident belongs to.
3. Enter a Title and the Incident details.
4. Select a Severity: Critical, High, Medium, or Low.

5. To override the service’s default escalation policy, select a policy in Escalation policy (optional).
6. Click Create.

Note

Service, Title, Incident details, and Severity are required. If you don’t have a service yet, create a service first.

If you don’t select an escalation policy, the incident uses the service’s default escalation policy.