Troubleshooting & FAQ

General FAQs

What is Observability?

In distributed systems, observability is the practice of using tools to aggregate, correlate, and analyze streams of data from applications and the underlying infrastructure. This provides various benefits, such as effective monitoring, troubleshooting, and debugging of applications — helping teams meet service level agreements (SLAs) and business goals.

Observability relies on the ability to log, monitor, and trace different servers, applications, systems, and data processes across the lifecycle of the environment.

Is Observability the same as Monitoring?

Monitoring helps with regular, pre-configured system health checks — identifying problems and providing reactive notifications to fix issues.

Observability goes a step further by helping you understand why something went wrong. It allows you to explore and understand patterns that haven’t been pre-defined, giving you deeper insight into complex, distributed systems.

KloudMate ensures you don’t just monitor, but observe the entire lifecycle of transactions across your stack — all in a single, unified interface.

What is KloudMate?

KloudMate is an AI-powered observability and agentic SRE-Ops platform. It helps developers identify and troubleshoot issues, optimize application performance, and gain end-to-end visibility into distributed systems and infrastructure.

KloudMate combines AI, eBPF, and OpenTelemetry to provide a single-source-of-truth for logs, metrics, traces, and more — across cloud, on-premise, and hybrid environments. Click here to learn more.

How do I set up KloudMate?

Getting started with KloudMate takes just a few minutes. Follow this guide to connect your environment and start sending data to KloudMate.

Do I need to change my code?

Not necessarily. KloudMate supports auto-instrumentation via the KloudMate Agent and eBPF, which requires no code changes. For deeper instrumentation, OpenTelemetry-based manual instrumentation is also available for most languages and frameworks.

How is my data stored in KloudMate?

All data ingested into KloudMate is encrypted and stored in a dedicated, secure database hosted on AWS. Data is encrypted both at-rest and in-transit.

How can I be sure that my data is secure with KloudMate?

KloudMate follows the latest security best practices, promptly upgrades services to address new vulnerabilities, and works with industry leaders in web application and infrastructure security who conduct regular penetration tests and audits of kloudmate.com. You can review KloudMate’s security posture at kloudmate.com/security.

How much does KloudMate cost?

KloudMate offers a free plan as well as paid subscription tiers. Visit kloudmate.com/pricing for current plan details and pricing.

What does KloudMate monitor?

KloudMate supports observability across a wide range of environments and workloads, including:

Infrastructure (hosts, VMs, Kubernetes, Docker) Cloud services (AWS, Azure, and more) Databases (PostgreSQL, MySQL, MongoDB, Redis, OracleDB, MSSQL) Applications and microservices (via OpenTelemetry and auto-instrumentation) Serverless functions (AWS Lambda and others) Real User Monitoring (RUM) Synthetic Monitoring LLM Observability Network Monitoring

What programming languages does KloudMate support?

KloudMate supports instrumentation for most major languages via OpenTelemetry, including Node.js, Python, Java, Go, .NET, PHP, Ruby, and React. Auto-instrumentation via eBPF is also available for zero-code observability.

Is there any overhead added to my applications?

KloudMate’s eBPF-based observability is non-intrusive and does not affect the performance of your applications. The KloudMate Agent is lightweight and designed for minimal resource overhead.

Do team members need access to the cloud console?

No. KloudMate provides a unified interface for monitoring your entire environment, regardless of whether individual team members have direct access to your cloud provider’s console.

How does KloudMate help engineering teams?

KloudMate helps teams detect and resolve issues faster, reduce observability costs (by over 60% compared to traditional APM tools), automate diagnosis and triage, and collaborate more effectively — all from a single platform.

How do I get technical support from KloudMate?

You can use the chat icon within the application or website to reach the team in real-time, or send an email. You can also join the o11y Lounge Slack community to connect with the KloudMate team and other users.

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Billing FAQs

Do I need to provide a credit card to sign up for a free trial?

No. You can start on the Free plan or begin a 14-day Pro trial without a credit card. Billing details are only needed when you decide to continue on a paid plan.

How do I sign up for KloudMate?

Create an account at app.kloudmate.com/signup, then send data using OpenTelemetry, CloudWatch, or one of our integrations. You will start seeing your logs, metrics, and traces within minutes.

How does the billing work?

KloudMate uses purely usage-based pricing. You are billed monthly for the volume of logs and traces you ingest (per GB) and metrics (per million samples), plus any extended data-retention you choose. The Pro plan starts at $99 / month.

Is pricing per user or per host?

No. Every plan includes unlimited users, with no per-host or per-agent fees. You pay only for the telemetry you send — logs and traces by volume, and metrics by sample count.

How does data-retention pricing work?

Each plan includes a default retention window, and you can extend it. Longer retention for logs and traces raises their storage cost by the multiplier shown in the calculator, so you can trade off how long you keep data against cost. Metrics are billed by sample count, so their retention does not change the price.

How do AI credits work?

KloudMate Assistant runs on credits. A chat message costs 1 credit, and a full investigation costs 2. Every plan includes a monthly allowance — 5 credits on Free and 20 on Pro — and you can buy prepaid credits any time you need more. Enterprise teams can bring their own AI provider key instead of using credits.

Do you offer annual billing?

Yes. Annual billing is available at a discount compared with paying monthly. Get in touch and we will set it up for you.

What payment methods are accepted?

We accept all major credit and debit cards. Enterprise customers can also pay by invoice — talk to us and we will set that up.

Can I change plans at any time?

Yes. You can upgrade, downgrade, or adjust retention whenever you need, and the change is reflected in your usage-based bill. There are no long-term lock-ins on the Free or Pro plans.

Can we run KloudMate in our own cloud?

Yes. KloudMate Infinity runs the full platform inside your own cloud account, deployed and operated by KloudMate, so your telemetry never leaves your network. It is available on Enterprise plans.

Our usage is fairly high. Can we get a customized plan?

Absolutely. For high-volume workloads we offer custom pricing, custom retention, dedicated support, and bring-your-own-key AI on the Enterprise plan. Get in touch and we will tailor a plan to your needs.