Alert Sources

Alert sources bring alerts into Incident Management. Each one accepts alerts from an external system, maps the incoming payload to incident fields, and opens incidents on a service.

Note

Alert sources were previously called Integrations. The feature is the same; only the name changed.

Every alert source belongs to a service (required) and can set a default escalation policy (optional). Leave the policy unset and the source inherits the service’s default.

Alert source types

Type	Use it for
KloudMate Alert group	Opening incidents from KloudMate alerts.
CloudWatch Alarm	Receiving AWS CloudWatch alarms, delivered through SNS.
Webhook	Any system that can POST JSON, with your own templates mapping the payload to incident fields.

KloudMate Alert group and CloudWatch Alarm sources use built-in templates. To integrate them, see Integrate with KloudMate Alerts and Integrate with AWS CloudWatch Alarms. For custom webhooks, see Add an alert source.

The alert sources list

Open Incident Management → Alert Sources to see every source with its name, description, type, service, and escalation policy.

Alert source details

Open a source to:

• Enable or disable it
• Copy its inbound source URL — a unique, hashed endpoint
• Edit its configuration
• Archive it

Note

Each alert source uses one escalation policy at a time — its own override, or the service default.