Slack Integration

KloudMate uses a single unified Slack app for both notification delivery and IM ChatOps. Installing it once gives you:

• Threaded notifications on alert groups and incidents (replies stay attached to the parent message).
• Per-user ChatOps actions — acknowledge, resolve, comment on incidents without leaving Slack.
• Cross-surface visibility — the same install shows up under both Settings → Notification Channels and Incidents → Settings → ChatOps.

You can start the install from either entry point — the OAuth flow lands the same row in both surfaces.

Connect Slack from Incident Management

1. Open Incidents → Settings from the left navigation.

2. In the Chat Ops tab, click Connect under the Slack card. Only workspace admins can run this step.
3. Complete the Slack OAuth flow — pick the Slack workspace and channel KloudMate should post into.
4. KloudMate returns you to the Chat Ops tab and shows the linked workspace + channel.

The new Slack row appears under both Settings → Notification Channels and Incidents → Settings → Chat Ops. You can use it as a notification destination on a Routing Rule immediately.

Per-user account linking

After the org-level install is complete, each responder needs to link their own Slack account before they can acknowledge or resolve incidents from Slack. From the Chat Ops tab, scroll to User Settings and click Connect account — a one-time OAuth flow links your KloudMate identity to your Slack account.

Once linked, the same tab shows your Slack username with a Disconnect action.