Skip to content
KloudMate Docs

Slack Integration

KloudMate uses a single unified Slack app for both notification delivery and IM ChatOps. Installing it once gives you:

  • Threaded notifications on alert groups and incidents (replies stay attached to the parent message).
  • Per-user ChatOps actions: acknowledge, resolve, or comment on incidents without leaving Slack.
  • Cross-surface visibility: the same install shows up under both Settings → Notification Channels and Incidents → Settings.

You can start the install from either place, and it shows up in both.

Connect Slack from Incident Management

Section titled “Connect Slack from Incident Management”
  1. Open Incidents → Settings and click Connect on the Slack panel of the ChatOps card. You need the Developer role for this step.
  2. Complete the Slack OAuth flow: pick the Slack workspace and channel KloudMate should post into.
  3. KloudMate returns you to the Settings tab, and the Slack panel shows the linked workspace.

If Slack is already installed for notifications, the button reads Add ChatOps channel instead. To stop incident actions from Slack, click Remove ChatOps channel. Slack stays connected for alert notifications.

The new Slack row appears under both Settings → Notification Channels and Incidents → Settings. You can use it as a notification destination on a Routing Rule immediately.

Per-user account linking

Section titled “Per-user account linking”

After the org-level install is complete, each responder needs to link their own Slack account before they can acknowledge or resolve incidents from Slack. You need the Developer role to see this step. On the Slack panel, under Your account, click Connect account. A one-time OAuth flow links your KloudMate account to your Slack account.

Once linked, the panel shows your Slack username with a Disconnect action.

Section titled “Related”

  • Microsoft Teams Integration: the Teams panel on the same card.

  • Incident War Rooms: open a Slack channel per incident from this install.

  • Connections: the Slack install is a connection, so one credential serves notifications, ChatOps, and workflows. Manage or rotate it there. Before a workflow step or trigger can use it, add the Workflows capability to it.

  • Workflows: post to Slack from a workflow step, or start a workflow from a Slack event, using the same install.