Maintenance Windows

A maintenance window is a scheduled period of time during which monitors continue to run normally, but their incidents are handled differently to avoid unnecessary noise.

During a maintenance window, the monitor:

• Does not send any notifications for incidents that are triggered.
• Does not count downtime that occurs during the window toward the monitor’s success rate percentage.
• Marks incidents that happen during the maintenance window so they can be distinguished from regular production incidents.

The Maintenance tab

Open Synthetic Monitoring → Maintenance to see all of your maintenance windows. Each row shows:

• Name
  The user-defined name of the maintenance window.
• Description
  Brief description explaining the purpose of the maintenance window.
• Type
  Indicates whether the window is recurring or one-time.
• Schedule
  Shows the configured start and end time period.
• Targets
  Number of monitors assigned to this maintenance window.
• Status
  Current status indicating if the window is active or paused.

Creating a Maintenance Window

1. Open Synthetic Monitoring → Maintenance.

2. Click Create window.

3. Configure the following settings:

• Name
  Enter a name for the maintenance window.
• Description
  Provide a short description of the maintenance purpose.
• Timezone
  Select the timezone for the scheduled maintenance period.
• One Time Schedule a single maintenance period for a specific date and time.
• Recurring
  Set up automatically repeating maintenance on a regular cycle.
• Start Time Define the date and time when the maintenance window begins.
• End Time
  Specify the date and time when the maintenance window ends.
• Frequency (Recurring only) Choose daily, weekly, or monthly recurrence schedule.
• Select Monitors Assign one or more monitors to apply the maintenance window to.

4. Click Save to create the new maintenance window.